Total Quality Management

TQM

BUS363
TOTAL QUALITY MANAGEMENT
JANUARY 2011
GROUP BASED ASSIGNMENT

Compiled by:

CHUA TIAN ANN (J1011248)

MEERA V T GOVINTHARAJU (N0807905)

THIRD ( )

TABLE OF CONTENTS

ITEMPAGE

examination (1)………………………………..………………………………………….2
QUESTION (2)………………………………..………………………………………….3-8
QUESTION (3)………………………………..………………………………………….9-12
QUESTION (4)………………………………..………………………………………….13-15
QUESTION (5)………………………………..………………………………………….16-17
REFERENCES/ANNEXURE.………………..………………………………………….18-20

QUESTION (1)

Tiger Airways is a subsidiary of Tiger Airways Holding, a capital of Singapore based fraternity that provides low-cost escape cock services around the Asia-Pacific field. The largest stakeholder for the company is Singapore Airlines. The airline was established in 2003 and commenced its first commercial flight in 2004. Since its establishment, the airline has grown from a modest fistful of destinations to its present strength of 36 locations. (Tiger Airways, n.d.



)

Tiger Airways addresses the need of travelers looking for reliable and low fare carrier in the Asia-Pacific region and has responded well to the growth of compute air travel dilute in recent years. Modeling after Europe budget airline companies such as Ryanair, Tiger Airways business warning scrutinize most aspects of the business to remove cost without conciliatory the safety of its passengers. (Tiger Airways, n.d.)

Tiger Airways operates flight within an approximate 5-hour dissipated radius from Singapore. It does not provide long distance flight beyond that. Customer books their flight via the telephone or Internet. by and by the booking has been made, they will receive a flight itinerary via the Internet or mail. Check-ins are processed on the mean solar day of the departure along with the passenger belongings and itinerary. Restrictions have been fixed on the weight of luggage. Any additional add on will incur extra cost. (Tiger Airways, n.d.)

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